🚫 Order Cancellations – Geedup Australia

Customers may request to cancel their order within 24 hours of placing it.

⚠️ Processing Limitation

Once an order has entered processing or has been shipped, it can no longer be cancelled.

We recommend contacting us as soon as possible if you wish to cancel your order.

💰 Restocking Fee

A $25 USD restocking fee may apply to cover processing and handling costs for eligible cancellations.

📧 How to Request Cancellation

To request an order cancellation, please contact our support team immediately:

📧 Email: support@gedupaustralia.com

Please include your order number to help us process your request faster.

✏️ Order Changes

If you need to update your order details, such as:

Size
Color
Shipping address

You must request changes within 24 hours of placing your order.

Once the order has entered fulfillment or shipping, changes cannot be guaranteed.

📧 Email requests to: support@gedupaustralia.com

🔁 Returns & Exchanges

At Geedup Australia, customer satisfaction is important to us. We accept returns or exchanges under specific conditions.

You may request a return within 30 days of delivery if:

✔ You received the wrong item
✔ Your item arrived damaged or defective

If the issue is confirmed to be our error, we will cover the return shipping cost.

📦 Return Conditions

To be eligible for a return or exchange:

Items must be unworn, unused, and unwashed
Original tags must be attached
Items must be returned in original packaging
Return request must be made within 30 days of delivery

If the return is not due to our error, the customer is responsible for return shipping costs.

⚠️ Additional Return Information

🔥 Limited Edition Items

Some limited-edition products may only be eligible for exchange depending on availability.

🚫 Final Sale Items

Certain items (including custom or limited-release products) may be marked as final sale and are not eligible for return or exchange.

🛡 Fraud Protection

For security reasons, approved returns may be issued as store credit instead of refunds in some cases.

💬 Need Help?

If you have any questions about your order, our support team is here to help.